Production Lead Time:
In most cases, we usually carry stock of merchandise, however, there may be some cases that we need to produce to your order/purchase as well. In such cases, please allow 7 – 14 working days for production lead time (not including delivery lead time). Please feel free to contact us for such cases at +66-2-4386664, +66-8-3018-1234, cs@thanthong.com.
Thailand Domestic Shipping Policy:
- Every purchase for shipping within Thailand territory is ‘FREE OF CHARGE’.
- Delivery lead time is in accordance with designated delivery agent, which is usually within 7 working days.
- Any accidents such as lost, damage, etc, that may occur during delivery, we will send the replacement of similar item after the claiming process is done. Please note that, it is necessary to obtain your involvement in the claiming process as well. We apologize if it may cause any inconvenience, however, we promise, that, will try our best for you.
Overseas Shipping Policy:
- We can ship to overseas, besides Thailand territory at additional shipping charge via our designated delivery agent, which is depending on distance & weight/volume of each purchase.
- Our delivery service cover worldwide, however, there are some overseas areas that our designated delivery agent’s service may not cover, please recheck at purchase before proceeding to payment.
- Shipping charge information & delivery lead time are provided at purchase before proceeding to payment.
- Any accidents such as lost, damage, etc, that may occur during delivery, we will send the replacement of similar item at our expense, after the claiming process is done. Please note that, it is necessary to obtain your involvement in the claiming process as well. We apologize if it may cause any inconvenience, however, we promise, that, will try our best for you.
